Volarixen

Information we collect

We collect different types of personal data depending on how you interact with our website or services. This may include information you provide directly and data collected automatically.

• Contact details, such as your name, email address, phone number, and organisation, when you submit forms or communicate with us.
• Information about your role, interests, or enquiry, for example when you describe your SEO situation or objectives in a message.
• Technical information about your device and visit, such as IP address, browser type, and pages viewed, typically collected through cookies or similar tools.
• Preference information, such as communication choices or consent records, so we can respect how you wish to be contacted.

How we use personal data

We use personal data to operate our website, respond to enquiries, and manage relationships related to our structured SEO services. We only process data where we have a clear purpose and a lawful basis under applicable data protection laws.

• To respond to your enquiries, provide information about our structured SEO services, and manage related communications.
• To operate, maintain, and improve our website, including understanding which content is most useful and ensuring security and performance.
• To manage relationships with clients and prospective clients, including planning meetings, sharing materials, and documenting interactions.
• To comply with legal obligations, enforce our terms, and protect our rights or the rights of others, including investigating potential misuse of our services.

Legal bases for processing

We only process personal data where we have a valid legal basis, and we aim to explain these bases in clear, accessible terms.

Depending on the situation, we may rely on your consent, our legitimate interests in operating and improving our services, the need to perform a contract or take steps at your request, or compliance with legal obligations. Where we rely on legitimate interests, we balance those interests against your rights and expectations.

How we share data

We do not sell personal data. We may share it with selected third parties where necessary to operate our services, comply with law, or protect our rights.

• Service providers who help us operate our website, analytics, communication tools, or other business functions, under appropriate contractual safeguards.
• Professional advisers, such as legal or accounting partners, where reasonably necessary to protect our rights or comply with obligations.
• Public authorities or other parties where required by law, regulation, or legal process, or where we believe disclosure is necessary to protect rights, safety, or property.

Data security

We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, or misuse. These measures may include access controls, encryption in transit, and regular review of our practices. No method of transmission or storage is entirely secure, so we cannot promise absolute protection, but we are committed to ongoing improvement.

Your rights

Depending on applicable law and your relationship with us, you may have certain rights regarding your personal data. We will respect these rights in line with legal requirements and practical considerations.

• Request access to the personal data we hold about you and receive a copy in a commonly used format, subject to certain limitations.
• Ask us to correct inaccurate or incomplete personal data we hold about you, taking into account the purposes of processing.
• Request deletion of your personal data in certain circumstances, for example where it is no longer needed for the original purpose and no legal obligation requires us to keep it.
• Object to certain types of processing or ask us to restrict how we use your data, particularly where we rely on legitimate interests or where you contest accuracy.

Cookies and similar tools

We use cookies and similar technologies to support essential site functions, understand how visitors use our content, and remember certain preferences. You can learn more about these tools and your choices in our separate cookie policy, which works alongside this privacy notice.

Read cookie policy Read cookie policy

Contact

If you have questions about this privacy policy, how we handle your personal data, or how to exercise your rights, please contact us using the details below. We aim to respond within a reasonable time and provide clear, practical information.

Email address: content@volarixen.sbs

Phone number: +27(11)2025112

Postal address: 155 West Street, Sandton, Johannesburg 2196 South Africa

Changes to this policy

We may update this privacy policy from time to time, for example to reflect changes in our services, legal requirements, or technologies. When we make significant changes, we will update the date at the top and may provide additional notice where appropriate.